Delivery Times

Provided that the your order details are correct and your chosen design/colour is in stock, we will begin to process your garment normally within 72 hours of receipt during business days. Once you've placed an order with Urban Freeflow, you will receive a Paypal reference number. You will be contacted if we experience any out-of-stock designs/colours and will be asked for a second design/colour choice or your order will be processed when your original choice next becomes available.

All Orders are dispatched via first class recorded delivery, however all Urban Freeflow tees/hoodies are individually prepared to order, therefore please allow up to 14 working days for delivery. Please ensure that someone will be available to sign and take delivery of your goods.

Price and Payment

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

Payment Methods

We accept Visa, Maestro, Switch, MasterCard, Solo, Electron, Amex and Delta as forms of payment. On the order you must provide us with your exact billing address and details as shown on your credit card. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Returns Policy

Kindly ensure that you intend to purchase the garment/s before placing your order, as we do NOT wish to upset any of our customers whom request refunds due to simply "changing their mind".

However, we stand behind every garment that we manufacture. Because we believe that we offer a unique high quality service at sensible prices, and every garment is processed to order. They are then carefully checked and packaged, we know you'll be extremely satisfied with your purchases. However, there are times when items are damaged, faulty, or incorrectly shipped. If you experience any of these, we'll gladly replace them.

We must emphasise that we are NOT wholesalers and do NOT carry standard stock to support order replacements/refunds. However, if there is a genuine fault with the garment/s condition, please notify us immediately.

Our team take pride in their work and produce every garment to your specific requirements. We do not wish to receive any returned garments where possible. It is expensive and further adds to our manufacturing costs.

We DO NOT accept ANY returns or refunds unless authorised by one of our personnel via email.

If a return/refund has been agreed, We only accept returned garments with the original tags and/or labels attached and if the garment has NOT been used or washed.

Your statutory rights are not affected.

 Any enquiries or further information, please contact us at:

parkour@urbanfreeflow.com  

Privacy Policy

We understand that many people still worry about submitting personal details on the Internet - especially their credit/debit card numbers. So we'd like to reassure you that any information you provide here will remain safe and secure.

Protecting your privacy
In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example:
 

Any questions?
If you have any questions about our Privacy and Security Policies, please email us at: parkour@urbanfreeflow.com